Quality questionnaire

To improve the quality of the services that we offer, we are interested in knowing your opinion about them. Your information will help us providing you the highest-level service, so we ask you to take a few minutes to fill in this questionnaire. If you want your opinion to be anonymous, do not fill in the last three questions.

What do you think about it?

1. The opening hours to the public.

Very goodOkayRegularBadVery bad

2. The attitude and treatment of the reception staff.

Very goodOkayRegularBadVery bad

3. The waiting time to be attended.

Very goodOkayRegularBadVery bad

4. The facilities.

Very goodOkayRegularBadVery bad

How satisfied were you with?

5. The repair

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

6. The price of the repair.

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

7. Vehicle delivery time.

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

¿They met in the workshop with...?

Delivery time.

YesNo

The previous budget

YesNo

¿You can indicate the number of repairs in the last 12 months?

11-5more than 5

¿He had or has any ongoing claims with the workshop?

YesNo

¿They solved it or are solving it properly?

YesNo

Value from 1 to 10 our service in general, being the 1 very bad and the 10 excellent.

12345678910

¿I would recommend our services?

YesNo

Include here any comments on any aspect you think we need to improve.