Quality Questionnaire

To improve the quality of the services that we offer, we are interested in
knowing your opinion about them. Your information will help us providing you
the highest-level service, so we ask you to take a few minutes to fill in this
questionnaire. If you want your opinion to be anonymous, do not fill in the last
three questions..

What do you think about it?

1. The opening hours to the public.

Very goodOkayRegularBadVery bad

2. The attitude and treatment of the reception staff.

Very goodOkayRegularBadVery bad

3. The waiting time to be attended.

Very goodOkayRegularBadVery bad

4. The facilities.

Very goodOkayRegularBadVery bad

How satisfied were you with..

5. How satisfied were you with?

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

6. The rental price..

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

7. The personalization of the deal/offers.

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

Did we accomplish the following points?

The delivery time.

SiNo

The planned budget..

SiNo

Can you indicate to us your number of rentals in the last 12 months?

11-5more than 5

Have you used our website?

SiNo

What do you think about our website?

Very satisfiedSatisfiedLittle satisfiedVery unsatisfied

Rate from 1 to 10 our SERVICE in general, being 1 very bad and 10 excellent.

12345678910

Would you recommend our services?

SiNo

Include here any comments about any aspect that you think we need to improve.